Software Support Specialist – Plan-It Geo – Arvada, Colorado

Career Opportunity at Plan-It Geo
Software Support Specialist ($40-50k)

Location: Arvada, Colorado (main office, some work-from-home)

Description

Tree Plotter, Parks Plotter, Work Order Management and related apps are part of Plan-It Geo’s SaaS platform. Our web-based GIS software is used by private tree care firms, consultants, local and state governments, nonprofits, and others who work with trees, parks, and natural resources data. As our platform and client base expand, so does our need to continue providing excellent technical support.

We are seeking a Software Support Specialist to be a core member of our team. Our ideal candidate has prior experience in a customer-facing software support role, a great attitude, and strong technical skills.You will work with customers every day, providing training, troubleshooting issues, and setting up new apps. You will configure software in a database, analyze and import complicated data sets, and resolve challenging issues with our developers. You will be a part of our daily standup meeting and work with the entire team, including sales/marketing staff, account managers, and our in-field arborists / tree inventory technicians.

This is a great opportunity to join the fastest growing company in urban forestry technology, and can lead to other roles within the company for the right hire. Partial work-from-home is available after 5-8 weeks.

Primary responsibilities of the position:

  • Customer support via phone/email, screenshare – engage clients, identify their needs, and work independently and with the team to solve issues and create solutions
  • Enter and track issues in a Help Desk system; help test and debug apps as able
  • Configure/setup new and existing software apps to match customer specs / quotes
  • Train new and existing users of our software on everything from general use to custom

    features

  • Use database administration tools and code statements to customize client software
  • Analyze, prepare, clean and transform existing customer data for migration into Tree

    Plotter, using Excel/Access, ArcGIS, and other tools

  • Attend daily meetings and work with the team to support our entire client base in a holistic

    manner

    Required Knowledge, Skills, and Experience

  • 1-2 years in a customer-facing role, with proven success supporting clients (preferably SaaS)
  • Strong technical skills including demonstrated understanding of software, systems, and the web
  • Ability to work with complex data sets – analyze, manipulate, and transform data as needed to fit client data into our app, with very strong attention to detail and focus
  • College degree

    Desired Skills and Nice-To-Haves

• Experience with databases, technical support procedures, help desk systems (Jira, Zendesk)

Career Opportunity at Plan-It Geo

  • Familiar with mapping/GIS concepts, technologies and a variety of formats (sql, json, csv…)
  • Experience with Postgres or another database, AWS, linux, and web and software development
  • Interest in trees, forestry, natural resource management, sustainability, or urban planning is a plus

    Plan-It Geo is a fast growing, small business with competitive employee benefits (401k, health insurance, PTO, etc.). There is potential for the right person to become a leader in the company if you work hard, innovate, and succeed in ensuring client success and renewal.

    Plan-It Geo is seeking to evaluate candidates as soon as possible. If interested and qualified, please email a 1-page resume and cover letter (titled <first name, last name>) to:

    Ian Hanou | CEO & Founder
    5690 Webster Street, Arvada, CO 80002 | ianhanou@planitgeo.com

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